Overview:
This Delivery Policy outlines the terms and conditions related to the delivery of products purchased through our e-commerce platform at okstyle.rw. Please read this policy carefully to understand how we handle the delivery of your orders.
Order Processing Time:
Orders are typically processed within one business days from the date of purchase. Processing time may vary depending on the product and its availability.
Shipping Methods:
We offer various shipping methods to cater to your needs. The available options and estimated delivery times will be presented to you during the checkout process.
Shipping Locations:
We currently provide delivery services within Rwanda and select international regions. Please verify the shipping availability for your specific location during the checkout process.
Shipping Costs:
Shipping costs are calculated based on the selected shipping method, the weight of the products, and the destination. The total shipping cost will be displayed during the checkout process for your review before confirming your purchase.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and location of your package in real-time.
Delivery Times:
Delivery times depend on the shipping method chosen and the destination. While we make every effort to meet the estimated delivery times, unforeseen circumstances such as customs clearance and local postal service delays may impact the final delivery date.
Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Delivery Confirmation:
Upon successful delivery, you will receive a confirmation email. If you are unavailable at the time of delivery, the courier service may leave a notification or attempt re-delivery as per their standard procedures.
Undeliverable Packages:
In the event that a package is undeliverable and returned to us, we will attempt to contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery attempts.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages after they have been successfully delivered to the address provided. Please ensure that someone is available to receive the package or consider using a secure delivery location.
International Shipments:
For international shipments, customs duties and taxes may apply. These charges are the responsibility of the recipient and may vary based on the destination country’s regulations.
Contact Information:
If you have any questions or concerns about our Delivery Policy, please contact us at contact@okstyle.rw.
Thank you for choosing OKSTYLE GROUP LTD.
