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OKSTYLE Refund Policy

We want you to be happy with your OKSTYLE purchase! If for any reason you’re not satisfied, we offer a hassle-free return and refund policy.

Eligible Items:

  • All unworn, unwashed, and unaltered items
  • Items purchased within the last 30 days of the original purchase date
  • Original tags and packaging must be attached

Non-Eligible Items:

  • Final sale items (clearly marked as such)
  • Underwear, swimwear, and intimates (for hygiene reasons)
  • Customized or personalized items
  • Items damaged due to wear and tear or improper care

Refund Process:

  1. Initiate your return:
    • Log in to your OKSTYLE account or visit our returns portal.
    • Select the item(s) you wish to return and the reason for your return.
    • Print your return shipping label.
  2. Package your item(s) securely:
    • Place the item(s) in their original packaging with tags attached.
    • Include your packing slip or a copy of your order confirmation.
  3. Ship your return:
    • Attach the pre-paid return label to your package.
    • Drop off your package at any authorized carrier location.

Refund Timeline:

  • Once your return is received and processed, your refund will be issued within 5-7 business days.
  • The refund will be issued to the original payment method used for your purchase.

Exchanges: Unfortunately, we do not currently offer direct exchanges. However, you can return the item you don’t want and place a new order for the correct item.

Please note:

  • Shipping costs are non-refundable unless the item is defective or we made a mistake.
  • For international returns, additional customs fees may apply.

Customer Service: If you have any questions about our return policy or need assistance with your return, please contact our customer service team at [customer service email address or phone number].

OKSTYLE Cancellation Policy

Need to change your mind? You can cancel your order before it ships for a full refund.

Cancellation Process:

  1. Log in to your OKSTYLE account or visit your order confirmation email.
  2. Click on the “Cancel Order” button next to your order.
  3. Confirm your cancellation.

Cancellation Timeline:

  • Your order can only be cancelled before it ships. Once your order ships, it can no longer be cancelled and will be subject to our return policy.
  • If you cancel your order before it ships, your refund will be issued to the original payment method used for your purchase within 3-5 business days.