Privacy Policy
Your privacy is critically important to us. Learn how we protect your personal information.
Privacy at a Glance
We respect your privacy. Here's what you need to know:
- We only collect information necessary to provide our services
- We never sell your personal data to third parties
- Your payment information is encrypted and secure
- You have control over your data and can request deletion at any time
- We use industry-standard security measures to protect your information
Quick Navigation
1 Introduction
Welcome to OKSTYLE Rwanda's Privacy Policy. This policy describes how OKSTYLE Rwanda ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website, mobile app, or physical stores (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to information we collect through our Services and in email, text, and other electronic messages between you and OKSTYLE Rwanda.
2 Information We Collect
We collect several types of information from and about users of our Services:
2.1 Personal Information You Provide
When you create an account, make a purchase, or contact us, we collect:
- Identity Information: Name, username, date of birth
- Contact Information: Email address, phone number, shipping and billing addresses
- Payment Information: Credit/debit card numbers, mobile money details (processed securely through payment providers)
- Account Information: Password, purchase history, preferences, feedback
- Communication Data: Your questions, comments, and correspondence with our customer service team
2.2 Information Automatically Collected
When you access our Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, search queries
- Location Data: General location based on IP address (with your consent for precise location)
- Cookies and Similar Technologies: See our Cookies section below for details
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors (transaction details)
- Delivery partners (delivery status)
- Social media platforms (if you choose to link your accounts)
- Marketing partners and analytics providers
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Contact Details | Order processing, communication | Contract performance |
| Payment Information | Transaction processing | Contract performance |
| Browsing Data | Service improvement, personalization | Legitimate interest |
| Marketing Preferences | Promotional communications | Consent |
3 How We Use Your Information
We use the information we collect to:
3.1 Provide and Improve Our Services
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and delivery notifications
- Improve our website, products, and services
- Personalize your shopping experience
3.2 Communication and Marketing
- Send promotional emails about new products, special offers, and events (you can opt-out anytime)
- Conduct surveys and request feedback
- Send administrative information such as policy changes
3.3 Security and Fraud Prevention
- Detect and prevent fraud, unauthorized access, and other illegal activities
- Comply with legal obligations and enforce our terms
- Protect the rights, property, and safety of OKSTYLE Rwanda and our users
3.4 Analytics and Research
- Analyze usage trends and preferences
- Conduct market research and analysis
- Develop new products and features
Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by adjusting your account preferences. We may still send transactional emails related to your orders.
4 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Services.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
- Performance Cookies: Help us understand how visitors interact with our website
- Functionality Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your browsing to show relevant advertisements
4.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our Services. Most browsers allow you to:
- See what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies
- Delete all cookies when you close your browser
Note on Cookie Blocking
If you block all cookies, you may not be able to use certain features like shopping cart functionality or stay logged in to your account.
5 Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Payment Processors: To process transactions securely
- Shipping Partners: To deliver your orders
- Email Service Providers: To send communications
- Analytics Providers: To understand usage patterns
- Customer Service Platforms: To provide support
These providers are bound by confidentiality agreements and can only use your information as instructed by us.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests (court orders, subpoenas)
- Protecting our legal rights and property
- Investigating fraud or security issues
- Protecting the safety of our users or the public
5.3 Business Transfers
If OKSTYLE Rwanda is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred.
5.4 With Your Consent
We may share your information with other parties when you give us explicit consent to do so.
6 Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
6.1 Security Measures
- Encryption: All sensitive data is encrypted in transit using SSL/TLS technology
- Secure Storage: Personal data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal information on a need-to-know basis
- Regular Audits: We conduct security assessments and vulnerability testing
- Employee Training: Our staff is trained on data protection and privacy practices
6.2 Payment Security
We do not store complete credit card details on our servers. Payment information is processed through PCI-DSS compliant payment processors. For mobile money transactions, we work with authorized providers who maintain strict security standards.
Your Role in Security
Please keep your account password secure and confidential. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact us immediately.
6.3 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
7 Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal data (subject to legal obligations)
Right to Object
Object to processing of your data for marketing purposes
Right to Data Portability
Request your data in a machine-readable format
Right to Restrict
Request restriction of processing under certain circumstances
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: privacy@okstyle.rw
- Phone: +250 788 000 000
- Account Settings: Update your preferences in your account dashboard
We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect your privacy and security.
Unsubscribe from Emails
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email or by updating your preferences in your account settings.
8 Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any information on our Services without parental consent.
If we discover that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 18, please contact us at privacy@okstyle.rw.
Parents or guardians can create accounts and make purchases on behalf of minors, but they are responsible for monitoring their children's use of our Services.
9 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are significant
- Post a notice on our website homepage for 30 days
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes indicates your acceptance of the updated policy.
Stay Informed
Subscribe to our newsletter to receive updates about policy changes and other important information about our Services.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Data Protection Officer
OKSTYLE Rwanda
Kigali City Market, Floor 2
Kigali, Rwanda
Email: privacy@okstyle.rw
Phone: +250 788 000 000
Hours: Monday - Saturday, 9:00 AM - 6:00 PM EAT
We aim to respond to all privacy-related inquiries within 48 hours. For urgent matters related to data breaches or security concerns, please call us directly.
Your Privacy Matters
We're committed to protecting your personal information and being transparent about our practices.